Privacy Policy

Data Controller Collected Personal Data Purpose of collecting data For Riders

Mish Private Hire collect personal information that identifies you or can be used to identify or contact you (Personal Data)

Account information - such as your name, phone number, device details, your profile picture provided upon registration. and trip data to provide our services.

Location Data – We collect precise location data from your device while you are using the app to request, during and after the trip, even if the app is in the background.

Purpose - The personal information is required to match you with nearby drivers and to ensure accurate pickups.

Transaction Information – Payment methods, travel patterns, ride history and fare amounts.

Device information – IP address, device type app activity, and browser details will be collected.

We use your data to confirm the bookings, process payments and deliver secure and reliable transportation.

We never sell or forward your personal data to third parties under any circumstances

Your data may be shared only with the drivers, payment partners, or authorities when legally required to do so.

Mish Private Hire stores your information securely and issues industry standard methods to protect your privacy.

You may request access to your stored data at any time by contacting our support team.

You can also request correction or deletion of your personal information when appropriate

We retain trip and payment records only for as long as required by law and service needs

By using this Mish Private Hire, you agree to our data handling practices as described above.

Drivers Privacy Policy

Mish Private Hire Privacy Policy

Effective Date: 22/08/2026

At Mish Private Hire, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights regarding your personal data.

1. Information We Collect

We may collect the following information:

Name
Mobile phone number
Email address (where provided)
Home and saved addresses
Pickup and destination locations
GPS location while using the app
Device information (device model, operating system, unique device identifiers, IP address)
Payment information (processed securely through our payment providers)
Trip history
Communications with our customer support team

2. How We Use Your Information

We use your information to:

Create and manage your account.
Match you with nearby drivers.
Provide accurate pickup and drop-off services.
Confirm and manage bookings.
Process payments.
Send booking confirmations and service notifications.
Improve our app, services, and customer experience.
Detect and prevent fraud, misuse, or unauthorised activity.
Protect the safety of passengers and drivers.
Comply with legal and regulatory requirements.

3. Location Information

Location data is essential for our service. We collect your location while the app is being used to:

Find nearby drivers.
Calculate fares.
Provide navigation.
Monitor trip progress.
Improve pickup accuracy.

Depending on your device settings, you may also choose to allow background location access while a booking is active.

4. Sharing Your Information

We never sell your personal information.

We may share your information only with:

Drivers assigned to your booking.
Secure payment providers.
Technology providers who help operate our services.
Law enforcement or regulatory authorities where legally required.
Professional advisers where necessary to protect our legal rights.

All third parties are required to keep your information secure and use it only for authorised purposes.

5. Data Security

We use appropriate technical and organisational measures to protect your information. Although no online system is completely secure, we work continuously to protect your personal data.

6. Data Retention

We retain information only for as long as necessary.

Driver information is retained for a minimum of 12 months or longer where required by licensing regulations.
Trip records and payment records are retained for as long as required by applicable legal, regulatory, tax, and accounting obligations.
Customer account information is retained while your account remains active and for a reasonable period afterwards where required by law or for legitimate business purposes.

When information is no longer required, it is securely deleted or anonymised.

7. Your Rights

Subject to applicable data protection laws, you have the right to:

Access your personal information.
Correct inaccurate information.
Request deletion of your information where legally permitted.
Request restriction of processing.
Object to certain uses of your information.
Request a copy of your data (data portability).
Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the details below.

8. Cookies and Analytics

Our app may use cookies and similar technologies where applicable to:

Improve performance.
Remember preferences.
Analyse app usage.
Improve security.

You can manage certain permissions through your device settings.

9. Children's Privacy

Our services are intended for users aged 18 and over. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated through the app or on our website. Continued use of our services after updates means you accept the revised Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Mish Private Hire

Email: info@mishprivatehire.com

12. Legal Compliance

Mish Private Hire complies with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Where legally required, we will provide relevant information to authorised law enforcement agencies, licensing authorities, or other regulatory bodies upon receipt of a lawful request.

By using the Mish Private Hire app or booking our services, you acknowledge that you have read and understood this Privacy Policy.

Terms and Conditions

By using Mish Private Hire app or booking system, you agree to comply with all terms and service rules provided here. You must ensure that all booking information, including pickups and drop-off locations, is accurate and complete. Fares are calculated based on distance, time, service type, and external factors such as traffic or route changes. Additional changes may apply for waiting times, tolls cleaning fees, or any customer requested adjustments. Mish Private Hire works with licenced independent drivers who operate their own vehicles under local regulations. Mish Private Hire act solely as booking and connection platform between riders and drivers. We are not responsible for delays caused by weather, traffic, road closures or any other unforeseeable circumstances. Passengers must behave safely and follow driver instructions to ensure a secure journey. We may modify or update these terms at any time to improve services or comply with legal requirements. Continued use of the service after update means you accept all new terms. You are responsible for reviewing these terms regularly to stay information of any changes.